Why don’t I see your sites on Petrol Spy?
We operate a network of sites within the Fuelcharge app. While some IOR locations appear on fuel comparison websites like Petrol Spy, most are exclusive to Fuelcharge members and not open to the general public. For real-time pricing, check the Fuelcharge app.
Do I need to provide my email address?
Currently, it is not a requirement to provide your email address. However, it is recommended that you provide your email address so that you may receive receipts via email and so that you may receive special offers and updates about changes to the services provided by Fuelcharge.
Do I need to provide my mobile phone number?
Yes, your phone number is required to create an account with Fuelcharge.
If you provide a mobile phone number that does not correspond to the device you’re using, please ensure you have immediate access to this mobile phone. This is because you will receive a unique log-in code which is required to complete the sign-up and sign-in process.
Is there someone I can call for support?
Our team may be called on 1800 414 012 for support.
I don’t have 3G or 4G reception at the bowser. Can I still buy fuel?
To purchase fuel using Fuelcharge you will need to have 3G or 4G reception. This is because you will need to send and receive text messages and access the internet.
I have an old phone or tablet… does Fuelcharge work on older technology?
For iPhone and iPad, Fuelcharge requires iOS 11.0 or later. For Apple Watch, watch OS4.3 or later is required. The oldest iPhone compatible with iOS 11.0 is the iPhone 5s. The oldest iPad compatible with iOS 11.0 is the iPad mini 2.
Click to learn to identify your iPhone model and your iPad model.
For Android users, Fuelcharge requires Android 5.1 or later. Android 5.01 and Android 5.02 are not supported.
Click to learn to identify and update your Android version.
I forgot my log-in details for the Apple App Store or Google Play Store. Can I still download Fuelcharge?
No. In order to download a mobile application from the Apple App Store or Google Play Store, you will need to be logged in. It is suggested you review the following password re-set resources provided by:
How do I download Fuelcharge onto my phone or tablet?
Fuelcharge may be downloaded for free from the Apple App Store or Google Play Store. Search Fuelcharge.
Fuelcharge isn’t recognising my location so I can’t authorise the bowser. How do I fix this?
The most recent version of Fuelcharge requires you to enable ‘Location Services’ for the app. This may be done in your device settings. Finding the right setting option to enable Location Services for Fuelcharge will depend on your device and your device’s operating system.
Will the bowser time out if I don’t reach it quickly?
Once you’ve authorised the bowser, you will have up to one minute to begin dispensing fuel into your vehicle, watercraft or aircraft. For pilots, we recommend you complete earthing procedures before starting your fuel transaction. Similarly, if you’re refuelling your watercraft, please complete all docking procedures before starting your fuel transaction.