Getting Started

How to Apply

• How do I apply to become an IOR customer?
• How long does the application take?
• Who do I contact for help with my application?
• Can I save my application and return later?
• What happens after I submit my application?

Eligibility

• Can sole traders apply?
• Do I need an ABN or ACN to apply?
• Can I apply for multiple services at once?
• Is there a minimum monthly volume?

Business Details

• My registered and postal addresses are different - is that okay?
• What if my business details don't appear in the lookup?
• What is the Tag Delivery Address?

Director details

• What if a director doesn't hold an Australian licence?
• What if my director doesn't appear in the ASIC lookup?
• Can I add more than one director?
• Why do I need a director's date of birth and licence?

Fuel Tags

• What is a fuel tag and how does it work?
• How many fuel tags can I order?
• Can I use my fuel tags across the fuel supply and airport network?
• Fuel Tag Network vs Tank and Fuel Supply tags
• What information do I need for each fuel tag?
• Can I update a fuel tag PIN or daily limit after approval?

Primary Contact

• Who should be listed as the Primary Contact?
• What is the Accounts Payable contact used for?
• What is the Customer Portal login email?
• Can multiple people access the Customer Portal?

E-Signature

• Can I review my application before submitting?
• How does the e-signature process work?
• Who is the Authorised Person required at the end of the form?
• What if the Authorsed Person doesn't receive the email?

After Approval

• What are IOR's payment terms for new accounts?
• How do I find my nearest Diesel Stop or Aviation site?
• How will I receive my fuel tags once approved?